FAQs


When will I receive my product?

Shipping time on most items is approximately 5-10 business days.  Depending on demand and availability, some items may take up to 2-4 weeks for delivery. 

 

How do I track my order?

Once your order is fulfilled and the tracking number gets generated, the tracking information will be emailed to you.

 

How do I change/cancel my order?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

 

What if my product is wrong or defective?

If we made a mistake with your order, or if there is a defect, then please email us at sales@love-mind-body-soul.com.  If you received an incorrect item, then please provide an image of the incorrect item along with your packing slip.  We can then provide a return label (domestic only) if an exchange needs to be made.  We must be notified of any defects within 30 days of delivery.  Any claims beyond 30 days will be considered wear and tear, and cannot be replaced.

 

How do I process a refund or exchange?

Most of our items are eligible for our 30-day refund policy.  For more information, please see our Refund Policy under the Support tab.